Technical Support Representative

B2B Technical Service Agent

Job Summary: B2B Agent will be responsible for assisting our business customers with technical issues related to our products or services. Expertise in troubleshooting, problem-solving, and clear communication will be essential in delivering exceptional technical support and ensuring customer satisfaction and issue resolution. Additionally, B2B Agent will drive service-to-sales outcomes by presenting new solutions as applicable.

Key Responsibilities

• Technical Support: Support business customer technical inquiries which may be causing significant business disruption resulting in loss of revenue. Provide technical assistance to customers through various channels, including phone, email, and chat; diagnose and resolve technical issues efficiently and effectively.
• Issue Analysis: Gather detailed information from customers and approach issue resolution with tenacity and a level of urgency with the goal to ensure t...