Technical Support Representative Remote Role
P
PSG Global Solutions
📍 mississauga, peel region, Canada
Job Description
Join a supportive work-from-home team as a Technical Support Representative, solving customer issues with technical and medical products. This role offers structured training and competitive compensation.
This remote opportunity spans multiple provinces, including British Columbia and Nova Scotia. In this position, you will provide first-level technical support, troubleshoot issues, and manage customer communication. Your ability to deliver empathetic service will enhance client satisfaction while ensuring proper documentation and issue resolution.
Key Responsibilities:
• Offer first-level technical support and customer service
• Diagnose and resolve technical issues efficiently
• Provide empathetic, solution-oriented support
• Keep accurate records of customer interactions
• Schedule and follow up on service calls
Requirements:
• Proven experience in technical support environments
• Strong analytical and troubleshooting skills
• Committed to profession...
This remote opportunity spans multiple provinces, including British Columbia and Nova Scotia. In this position, you will provide first-level technical support, troubleshoot issues, and manage customer communication. Your ability to deliver empathetic service will enhance client satisfaction while ensuring proper documentation and issue resolution.
Key Responsibilities:
• Offer first-level technical support and customer service
• Diagnose and resolve technical issues efficiently
• Provide empathetic, solution-oriented support
• Keep accurate records of customer interactions
• Schedule and follow up on service calls
Requirements:
• Proven experience in technical support environments
• Strong analytical and troubleshooting skills
• Committed to profession...