Technical Support Representative

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

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Job Description

• Handle support issues from Nessus customers via web to case, voice, and chat channels.
• Handle basic product how-to, configuration, plugin and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
• Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
• Analyze and advance complex technical issues to the Level 2 product support team
• Ensure customer feedback is properly channeled into Product Management and Research & Development
• Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with an SME to get the content added so it can be re-used
• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research...