Technical Support Specialist, Alpha (Remote) - $60,000/year USD

What You Will Be Doing

• AI-Augmented Customer Resolutions: Examine escalated tickets routed from AI systems, deploy human judgment in domains where AI underperforms, then eliminate those gaps by refining the AI framework

What You Won’t Be Doing

• Spending two full months onboarding; you will need to achieve proficiency across multiple products within your first month (we recognize this expectation is demanding)
• Depending on management for assistance; if you cannot effectively self-unblock, this role will present significant challenges

Technical Support Specialist Key Responsibilities

• Combine technical human judgment with AI tooling to provide outstanding customer support, concentrating on intricate problems that AI cannot yet independently handle

Basic Requirements

• Minimum 3 years total experience in a technical customer support capacity
• Foundational co...