Technical Support Specialist
S
Sovos
📍 Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Job Description
Bilingual Technical Support Specialist - Linux & Networking
Userful is expanding our support team and we are looking for a Bilingual Technical Support Specialist. This is a full‑time position based in Argentina. Reporting to the Director of Customer Support, your mission is to:
- Deliver high quality support in both English and Spanish
- Be the first point of contact for incoming support issues, focusing on customer experience and technical problem‑solving.
- Establish and develop a consistent, high level of networking expertise amongst the Userful Support Team.
- Support our premium SLA requirements in our international markets around the world.
- Maintain a high level of Linux expertise, along with troubleshooting and scripting experience.
- Understand and demo new deployments for customers and Partners.
- Train users and partners on how to use Userful products to their fullest potential.
Hour...