Job Description
Tier 1 Service Desk Specialist
Role Summary:
The Tier 1 Service Desk Specialist reports directly to the Customer Success Manager and
serves as the primary point of contact for customer support requests. This role is
responsible for delivering exceptional customer service, providing technical support, and
supporting customer success initiatives through efficient case management and proactive
customer engagement.
Key Responsibilities
Primary Customer Support Functions
business hours, with 90% of inbound traffic received via email and automatically
ingested into Freshservice as tickets
chat, and video conference
i...