Technical Support Specialist (Experienced)

Role Description

You will handle day-to-day technical support for customers and internal teams, focusing on issue resolution, system guidance, and coordination with developers. This role is suitable for someone who has previous experience supporting software products , can troubleshoot confidently, and communicates clearly with business users.

Responsibilities

• Handle customer issues via WhatsApp, email, and calls


• Troubleshoot and resolve:
  
  
  
  • Login and access issues
  
  
  • User errors and data entry problems
  
  
  • Basic system configuration issues
  
  
  
  


• Gather issue details and replicate problems when needed


• Track and update tickets until closure


• Escalate technical problems to the development team with clear notes


• Support:
  
  
  
  • New system rollouts
  
  
  • UAT and user ...