Technical Support Specialist Focused on Endpoint Solutions and Security
F
Fortinet, Inc.
📍 burnaby, metro vancouver regional district, Canada
Job Description
Unlock your potential as a Technical Support Specialist in the cybersecurity sector. Bring your problem-solving skills to support high-profile customers effectively and assist in troubleshooting endpoint security solutions.
This role offers a unique opportunity for someone with 5+ years of technical support experience, specializing in networking and security. You’ll be responsible for managing escalations, conducting thorough analyses, and contributing to documentation efforts, all while evolving into a subject matter expert. Your understanding of security trends and protocols will be crucial in addressing customer needs.
Key Responsibilities:
• Provide exceptional support for Fortinet’s Endpoint Detection products
• Act as a point of escalation for complex customer cases
• Analyze configurations and recommend corrective actions
• Deliver customer education on product features and security
• Collaborate with engineering for product improvement
Requirements:
•...
This role offers a unique opportunity for someone with 5+ years of technical support experience, specializing in networking and security. You’ll be responsible for managing escalations, conducting thorough analyses, and contributing to documentation efforts, all while evolving into a subject matter expert. Your understanding of security trends and protocols will be crucial in addressing customer needs.
Key Responsibilities:
• Provide exceptional support for Fortinet’s Endpoint Detection products
• Act as a point of escalation for complex customer cases
• Analyze configurations and recommend corrective actions
• Deliver customer education on product features and security
• Collaborate with engineering for product improvement
Requirements:
•...