Are you passionate about solving IT problems and helping people?
We’re looking for a motivated and customer-focused Technical Support Specialist to join our team. You’ll be the go-to person for resolving technical issues, deploying hardware, and ensuring our internal systems run smoothly. If you enjoy variety, responsibility, and being the friendly expert others can rely on - we’d love to hear from you!
What you will be doing:
Act as the single point of contact and “technical advisor” for 1st and 2nd line support including troubleshooting software, hardware, printers, and deploying or replacing workstationsManage open support cases in our ticketing system while meeting SLA requirements, and provide clear technical documentation and user instructionsOffer remote and phone support to other offices, ensuring alignment between technical teams across locationsMaintain and troubleshoot server and network infrastructure including...