Job Description
Technical Support Specialist L2 (Malaysia)
Join our team as a Level 2 Technical Support Specialist and play a key role in delivering exceptional technical support to our global customers. You will handle complex technical issues, collaborate with cross-functional teams, and serve as an escalation point for Level 1 Support. This role is ideal for someone with strong problem-solving abilities, solid technical expertise, and the ability to thrive in a fast-paced, customer-focused environment.
Responsibilities
- Act as the primary escalation point for Level 1 Support, resolving complex technical issues that go beyond L1 capabilities.
- Troubleshoot, diagnose, and resolve advanced issues related to our products, including server configurations, integrations, and performance optimisation.
- Investigate and reproduce customer-reported bugs, providing detailed analysis and documentation for the development team.
- Manage and maintai...