Technical Support Specialist -Laser Systems

Aeon Laser is a leading provider of high-performance laser cutting and engraving systems. Our customers range from small businesses to industrial manufacturers, and we pride ourselves on delivering not just machinesbut exceptional support and expertise.

Tasks

We are looking for a highly capable Technical Support Specialist to help customers operate, troubleshoot, and get the most out of their laser systems.

This is not a call-center role. You’ll be solving real technical problems involving mechanics, electronics, and software often under time pressure.

What You’ll Do

• 
  

  Troubleshoot customer issues with laser machines (remote and occasionally on-site)

  
  


• 
  

  Diagnose problems across:

  
  


• 
  

  Mechanical systems (motion, alignment)

  
  


• 
  

  Electrical components (power supplies, wiring)

  
  


• 
  

  Software (LightBurn, RDWorks, networking)

  
  
  Apply for this Position