Technical Support Specialist Miovision Vancouver

Overview

Join Miovision as a Technical Support Specialist, providing expert assistance and resolving customer technical challenges. Your role is crucial for maintaining effective Intelligent Transportation Systems support. As a Technical Support Specialist at Miovision, you will be on the frontline addressing customer support inquiries. Your mission is to ensure clients overcome technical obstacles while using our advanced traffic solutions. A bilingual approach in French and English will enhance service delivery for our customers.

Responsibilities

• Act as the initial point of contact for technical inquiries
• Investigate and diagnose complex networking issues
• Deliver effective solutions tailored to customer issues
• Guide customers through installing hardware and software
• Document technical problems and create knowledge base content

Qualifications

• Background in tech support or IT-related rol...