Job Description
**Job description**
We offer a unique opportunity to work with the operation of charging infrastructure in the Nordics and in a company that values development and sustainable growth. Here, you will have the opportunity to build experience in technical support while working in an environment that will shape the future of electric mobility.
**Key responsibilities**
- Use internal systems to monitor, analyze, and troubleshoot technical issues related to EV chargers.
- Create and track support tickets, ensure timely resolution through structured escalation when required.
- Communicate and collaborate with hardware manufacturers and service partners to resolve more complex technical issues.
- Escalate unresolved issues appropriately and ensure continuous follow-up until final resolution is achieved.
- Conduct weekly, monthly, and quarterly performance reviews with key personnel from manufacturers and or service partners.
- Participate in occasional on-site testing a...
We offer a unique opportunity to work with the operation of charging infrastructure in the Nordics and in a company that values development and sustainable growth. Here, you will have the opportunity to build experience in technical support while working in an environment that will shape the future of electric mobility.
**Key responsibilities**
- Use internal systems to monitor, analyze, and troubleshoot technical issues related to EV chargers.
- Create and track support tickets, ensure timely resolution through structured escalation when required.
- Communicate and collaborate with hardware manufacturers and service partners to resolve more complex technical issues.
- Escalate unresolved issues appropriately and ensure continuous follow-up until final resolution is achieved.
- Conduct weekly, monthly, and quarterly performance reviews with key personnel from manufacturers and or service partners.
- Participate in occasional on-site testing a...