Job Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
PRIMARY RESPONSIBILITIES
- Provide first line support to SGS affiliates and external clients
- Fast paced handling of incidents / requests resolution, escalation and information routing.
- Deciding on incident severity/priority
- Validation and evaluation of technical and or operational information pertaining to the incident
- First contact resolution and troubleshooting via phone and remote access tools
- Managing Incidents throughout their lifecycle
REPORTING LINE
IT Service Desk Manager or Supervisor
SPECIFIC RESPONSIBILITIES
- Establ...