Technical Support Specialist

Overview

At ClickUp, we’re not just building software. We’re architecting the future of work. We created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all powered by context-driven AI to help teams be more productive. You will have the opportunity to learn, use, and pioneer AI in ways that shape the product and the future of work. Join us and be part of a bold, innovative team redefining what’s possible.

As a Technical Support Specialist, you will read through submitted or escalated customer tickets containing how-to questions about technical features, or concerns about platform performance. You will understand the user’s workflow, gather information, test steps locally, and determine how to achieve the end goal or report to engineers if a correction is needed.

With each customer interaction, we strive to deliver the best customer experience, solving issues or escalating to engineers with warm, frien...