Technical Support Specialist

The Technical Support Specialist plays a vital part in delivering the exceptional customer experience that drives Rayner’s success. As a key contact for both direct and indirect markets, you will provide accurate, timely, and expert support on Rayner equipment — helping customers use our products confidently and effectively.

You will troubleshoot technical issues, analyse product behaviour, resolve customer queries, and spot opportunities to make our equipment even more user‑friendly. Your insights will directly shape improvements across the business. As the bridge between customers and internal teams - including Technical Field Support, Customer Service, Clinical, and Quality - you’ll collaborate widely and see the full picture of how a global medical device company operates. This role requires clear and confident communication skills, with the ability to translate complex technical information into simple, helpful explanations for customers and internal teams.

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