Technical Support Specialist

Technical Support Specialist - Internet Provider and Cell Services

Position Overview:

We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment.

Key Responsibilities

• Answer inbound customer calls for internet and phone technical support

• Troubleshoot

• Modems and routers

• Wireless connectivity
• Email setup and configuration
• Diagnose phone service issues and guide customers through resolutions
• Follow established procedures to ensure consistent service delivery
• Document all customer interactions and create service tickets
• Use remote desktop tools to assist customers
• Stay current on product updates and technical changes
• ·dentify recurring issues ...