Technical Support Team Lead
SD Solutions
📍 WorkFromHome, WorkFromHome, Colombia
Job Description
Overview
On behalf of Tipalti, SD Solutions is looking for a talented Technical Support Team Lead to step onto a fintech unicorn rocketship.
As a Technical Support Team Lead, you will oversee an Engineering Support team while remaining hands‑on about 50% of the time. In this role, you'll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to the Engineering Support Manager/Senior Manager, you will serve as a vital bridge between our engineering teams, customers, and leadership, with primary coverage across the US/LATAM time zones.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Check out our career opportunities here.
Responsibilities
- Mentor and support your team members, providing guidance on complex technical issues and designing onboarding proc...