Job Description
Essential Functions
- Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base articles.
- Lead SME working sessions to capture requirements, clarify intent, and validate technical accuracy for publish-ready documentation.
- Standardize content using approved templates and consistent structure to improve readability, usability, and global consistency.
- Own document lifecycle management: draft, reviews, revisions, approvals, versioning, and periodic refresh of existing documentation.
- Publish and maintain documentation in the required repositories (e.g., MCIM and ServiceNow Knowledge Bases) with clear taxonomy, titles, and metadata for searchability.
- Translate complex technical content into clear instructions, including operational steps, troubleshooting guidance, and system explanations designed for technicians, engineers, and operators.
- Improve documentation ...