Job Description
Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly conveyed to both technical and non-technical users.
Position currently requires on-site support. On-site requirements are subject to change based on contract needs and customer requirements.
Responsibilities may include, but are not limited to:
· Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.
· Interview subject-matter experts across operational teams to gather technical information.
· &...