Job Description
Job Description
Infosys is seeking Desktop Support Engineers. This role will be responsible for:
- Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
- Responding to client support requests raised through ITSM tool/emails.
- Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
- Address customer requests for installation, configuration, test, maintenance of hardware and software components.
- Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner.
- Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.
- The position is full-time employment with Infosys and will be based at the client's location mentioned below.