Job Description
Job Purposes
- Responsible for managing the day-to-day workload of the Software Support help desk for the region
- Ensure software and helpdesk support are delivered in a timely fashion to the highest quality and that client satisfaction is guaranteed.
- Work under the Regional Software Support Lead to build and maintain relationships with internal and external clients ensuring client’s needs are met and to grow the Software business both upstream and downstream in region.
- Ability to provide technical consulting to projects-based workload and experience
- Ability to participate in software testing and innovation initiatives.
- Client liaison / discussion of technical aspects of work, as well as project specifications and documentation
- Analyze data, execute and review process calculations.
- Implement solutions at client sites – Model design and configuration, system inst...