TELUS Operations Management Leader
I
Intello Technologies Inc.
📍 ottawa, on, Canada
Job Description
Shape the future of operations at TELUS as an Operations Management Leader. This impactful role emphasizes workforce efficiency and innovative service delivery across Canada.
Join the Customer Excellence & Field Solutions team and influence how TELUS meets customer demands. With a solid five-year background in leadership, you’ll coordinate resource planning and raise operational standards. Work together with all levels of management to ensure every customer encounter is efficient and effective.
Key Responsibilities:
• Drive workforce planning and field service scheduling
• Ensure 24/7 visibility on technician performance
• Mitigate resourcing risks and enhance service levels
• Collaborate with Product and Marketing for operational readiness
• Develop high-performing teams through coaching
Requirements:
• 5+ years of leadership with focus on Culture and Engagement
• Advanced skills in forecasting and process enhancement
• Ability to optimize integrated r...
Join the Customer Excellence & Field Solutions team and influence how TELUS meets customer demands. With a solid five-year background in leadership, you’ll coordinate resource planning and raise operational standards. Work together with all levels of management to ensure every customer encounter is efficient and effective.
Key Responsibilities:
• Drive workforce planning and field service scheduling
• Ensure 24/7 visibility on technician performance
• Mitigate resourcing risks and enhance service levels
• Collaborate with Product and Marketing for operational readiness
• Develop high-performing teams through coaching
Requirements:
• 5+ years of leadership with focus on Culture and Engagement
• Advanced skills in forecasting and process enhancement
• Ability to optimize integrated r...