Job Description
About the Role
Beehive BPO is seeking a highly organized and detail-oriented Scheduler to manage one of the most critical coordination points in our operations: template appointment scheduling and routing.
In this role, you will ensure that template appointments are accurately scheduled, properly confirmed, efficiently routed, and aligned with shop and field capacity. Your work directly impacts fabrication timelines, installation schedules, and overall customer satisfaction.
Key Responsibilities
Scheduling & Routing
- Schedule all template appointments in accordance with company policies and management direction
- Route template appointments at least two business days in advance to ensure proper technician capacity and efficient travel time
- Sequence jobs to support smooth production flow and on-time installations
Customer Confirmation
- Perform confirmation and reminder calls with homeowners