Temporary Coordinator - eCommerce Client Relations Center

Hermès

📍 Manhattan, New York, United States

Full time Business Operations Specialists Posted June 16, 2026

Job Description

The Team:

The Client Relations team oversees all content and aspects of the business while supporting omnichannel services and client phone, email, and live chat inquiries in partnership with US flagship boutiques. 

The Opportunity:

As the eCommerce Client Relations Center Intern, you will support the Client Relations Center team with operational, customer service, and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.

About the Role: 

  • Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists.
  • Monitors open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization.
  • Conducts in-depth research and trend analysis on customer service interact...