Terminal Service Supervisor
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Heraklion International Airport
📍 Heraklion, Crete, Greece
Job Description

International Airport of Heraklion, Crete S.A. is currently looking for a:
Terminal Service Supervisor
Role Responsibilities:
- Leads front-line Terminal Service teams on shift, delivering consistently high-quality customer experience across the entire terminal customer journey, from landside access points (including drop-off zones, parking, and Ground Transport Hub) through check-in, security, and airside areas to gates, in full compliance with IAHC service standards, safety, and regulatory requirements.
Pre-Opening Responsibilities
- Supports the development and documentation of Terminal Service SOPs, operational manuals, and service guidelines across the passenger journey (landside, departures, arrivals, tr...