Job Description
**Responsibilities**:
- Handle incoming calls from customers requesting towing and roadside assistance services.
- Collect essential information such as location, vehicle type, and reason for service.
- Utilize Towbook dispatch software to enter, track, and manage service requests accurately.
- Dispatch tow trucks and service personnel based on urgency and availability.
- Monitor the status and location of tow trucks to ensure prompt responses.
- Maintain communication with customers regarding estimated arrival times and service updates.
- Document all service interactions and maintain accurate records within Towbook.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborate with drivers and team members to optimize operational efficiency.
**Requirements**:
- Proven experience as a dispatcher, specifically in the towing or roadside assistance industry.
- Familiarity with Towbook dispatch software is hig...
- Handle incoming calls from customers requesting towing and roadside assistance services.
- Collect essential information such as location, vehicle type, and reason for service.
- Utilize Towbook dispatch software to enter, track, and manage service requests accurately.
- Dispatch tow trucks and service personnel based on urgency and availability.
- Monitor the status and location of tow trucks to ensure prompt responses.
- Maintain communication with customers regarding estimated arrival times and service updates.
- Document all service interactions and maintain accurate records within Towbook.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborate with drivers and team members to optimize operational efficiency.
**Requirements**:
- Proven experience as a dispatcher, specifically in the towing or roadside assistance industry.
- Familiarity with Towbook dispatch software is hig...