Job Description
Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities
Drive employee performance by designing, delivering, and evaluating onboarding and upskilling programs.
Bridge gaps between operations and training by coaching agents, conducting process/soft skills training, and analyzing performance data to improve quality metrics.
The role focuses on developing training materials, managing classroom logistics, and mentoring junior trainers to meet client KPIs.
- Training Delivery: Conduct new hire orientation, process training (technical/product), and soft skills/communication training. <...