Job Description
Qualifications
Requirements:
Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism)Minimum of 2 years Training Experience in a BPO settingWorking experience with a premium account with either B2C or B2B is preferred.Knowledge on connected cars applications or any car-related process or CRM is an advantage.Knowledge on instructional design is an advantage.Usage of MS Office Typing speed: 30 wpmLanguage levelC2 Level in English Proficiency on both verbal and written communicationC2 English + Mandarin is an advantage.C2 English + Bahasa is an advantage. Responsibilities
Responsibilities:
Facilitate a new hire class during pre-process and process trainingFacilitate necessary or required annual upskilling or refreshers with existing resourcesCreate and facilitate...