Job Description
1. Training Design & Content Development Conduct training needs analyses (TNAs) across sales, contact Centre, and collections teams in collaboration with department heads. Design and develop engaging, practical training materials including manuals, facilitator guides, job aids, scripts, e-learning content, and assessments. Build and maintain an onboarding curriculum that enables new sales agents and call Centre staff to become productive within their first 30 days. Develop role-specific programmes for: Field Sales Agents, Team Leaders & Supervisors, Call Centre Agents (customer care, partner support, debt collections). Localise content to ensure relevance to Ugandan market realities, using Luganda where appropriate. Continuously update materials to reflect changes in products, processes, compliance requirements, and market conditions. 2. Training Delivery Facilitate in-person training sessions at the Kampala office and during upcountry visits to regional field teams. Deliver in...