Training Lead/Conversion Manager

Job Description:

We are seeking a results-driven Training Lead/Coversion Manager to oversee outbound telemarketing performance while leading all training and agent development initiatives within our Conversion team.

Key Responsibilities

• Deliver onboarding and ongoing training (product, scripts, objection handling, compliance)


• Conduct role-plays, call simulations, and live coaching


• Own conversion KPIs: conversion rate, productivity, QA, and revenue contribution


• Provide real-time floor support, call monitoring, and performance coaching


• Build and optimize sales scripts and QA frameworks


• Ensure strict compliance with scripts and campaign standards

Qualifications...