Job Description
Direct message the job poster from E-Solutions
Account Manager@ E-Solutions | Relationship Building, Sourcing.
Role: Training Manager(Call center)
Location : Monterrey and Saltillo, Mexico( Onsite role)
Status: Full-time
The primary role is to lead all Call Center and Client Teams new hire and on floor training activities including in house trainer development. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Plan batches w.r.t NHs and Refresher trainings for the projects assigned.
- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
- Help in designing KRA...