Virtual Assistant (On-Site)

Job's Video Description:

Job Description

• Handle outbound customer calls to address inquiries, concerns, requests, and appointment setting.
• Respond to customer inquiries via email, chat, or other platforms in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer inquiries effectively while maintaining a positive customer experience.
• Update customer records and document interactions in the CRM or ticketing system.
• Meet individual and team performance metrics, including call handling time, resolution rates, and response times.
• Collaborate with team members to improve processes and deliver exceptional service.
• manage all social media activities for the clients needs

Requirements

• Coachable
• Proficient in English language (fluent and conversational)
• Interpersonal...