Job Description
Position Title: Virtual Nurse
Work Set Up: Onsite
Schedule: 9:00 PM to 6:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga
Quick Rundown:
The Virtual Nurse is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
What You’ll Do:
Customer Care & Client Relations
Manage customer care procedures and serve as the primary client contact.
Meet or exceed inquiry-to-client conversion goals.
Ensure high-quality care at all client touchpoints (phone, in-home consultation, follow-ups at 24 hours, 7 days, and every 30 days).
Support intake calls, referrals, and service standards.
Maintain client s...