Virtual Relationship Manager - Current Account

Job Purpose: VRM will be responsible for enhancing customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products, and work towards upgrading and onboarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems, and key onboarding steps for product cross-sell. Roles & Responsibilities: Responsible for deepening customer relationships to increase customer relationship value. Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing mobile banking adoption and driving initial login on the Optimus app. CASA value builds up, and new client acquisition and an increase in 'Product Holding Per Customer' within the mapped Current Account portfolio. Respo...

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