Job Description
Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience
Analyze business processes and assist in identifying problems and mitigating plans for quality improvement
Responsible for quality assurance across all processes, identify and execution of projects;
governance of processes& reporting, driving standardization across all clients
Drive Improvement projects and Initiatives, outcome driven and result oriented
Well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience Business development and solution in select areas;
support in RFP, RFI responses from quality perspective.
You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements
Facilitate the sh...