Warehouse CS Lead: Ops, Escalations & KPIs

Cainiao is looking for a skilled professional to manage the customer service team in Meycauayan, Philippines. The role involves overseeing daily operations, optimizing processes, and handling complex customer complaints.

The ideal candidate should have 3–5 years of experience in cross-border e-commerce customer service, strong proficiency in English, and technical skills in CRM systems and data analysis.