Job Description
Job Vacancy: WFM Analyst Lead
Location: Bali
Employment Type: Full-time
Shift: Willing to work shifting schedule
We are looking for a WFM Analyst Lead to manage workforce planning, scheduling, and real time operations while ensuring optimal staffing and performance across teams. This role will also guide and support the WFM team to achieve operational targets.
Requirements
- Minimum education: Diploma (D3) or above
- Minimum 6 months experience in Workforce Management (WFM)
- Hands-on experience with Genesys Satellite or Genesys Experience
- Strong understanding of forecasting, scheduling, and real-time monitoring
- Fluent in English (both spoken & written)
- Willing to work in shifting sche...