WFM Forecasting & Scheduling Analyst (EMEA)

A technology company is seeking a Workforce Planning Analyst in Spain to execute forecasting, scheduling, and capacity planning activities for the Customer Success organization. The ideal candidate should have a Bachelor's degree in relevant fields and 1-3 years of experience in contact center environments. Proficiency in Alvaria WFM software and strong analytical skills are essential. This role involves collaboration with cross-functional teams and supports a data-driven environment.
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