WFM Forecasting & Scheduling Specialist

A leading technology services provider in Mexico City is seeking a WFM Specialist responsible for forecasting inbound volumes and managing schedules based on performance metrics. You will engage with the management team biweekly to review trends that affect SLA compliance and provide data-driven recommendations. Ideal candidates possess advanced analytics skills, experience with enterprise WFM platforms, and a strong consultative approach. A competitive salary and comprehensive benefits are offered to support your personal and professional life.
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