WFM Reporting Analyst: Data Insights & Efficiency

A leading BPO company is seeking a Reporting Analyst responsible for managing report development and analysis across various WFM programs. Candidates should possess strong analytical and communication skills, with at least 1-2 years of call center experience and proficiency in Advanced MS Excel, SQL, and reporting tools. This role requires the ability to work under pressure, handle multiple projects, and communicate effectively with both internal and external associates.
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