Work from home - Customer Service Representative

Job Overview

We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.

This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Resolve customer issues, complaints, and requests with accuracy and empathy
• Maintain detailed records of customer interactions using CRM tools
• Escalate complex issues to senior support or management when needed
• Provide product or service information clearly and confidently
• Collect customer feedback to improve overall experience and service quality
• Work cl...