Workforce Analyst

Run live contact center ops onsite in Ormoc—own the numbers, skip the wait

Role: Workforce Analyst (Five9 Admin)
Location/Type: Ormoc City, Philippines
• Onsite
Pay: $1,800–$2,000/month
Schedule: Full-time
• Weekdays
• US business hours
Team: Contact center ops—real-time, real impact

You'll keep the center running smooth. Build reports, run dashboards, and support agents live—no waiting on analysts or approvals.

What you'll do

• Configure campaigns and queues (Five9 or similar)

• Pull/export call data (CSV-style)

• Build ops-facing Excel reports

• Run live dashboards and metrics

• Support agents and leads in real time

• Solve with formulas—not manual work

• Automate repeat tasks (SQL/Python a plus)

Must-haves

• 5+ years in contact center admin (Five9 or similar)

• Strong Excel (VLO...