Workforce Scheduling & Analytics Analyst II

iQor, Inc. in Santa Rosa, Laguna, is looking for a Workforce Analyst to ensure optimal staffing and scheduling based on call volume and trends. The role includes analyzing staffing statistics, developing schedules, and coordinating with operations on workforce needs.

Candidates should have prior call center experience, strong analytical skills, and be proficient in Excel. A Bachelor's Degree in a related field is preferred. Join us to be part of a supportive culture that helps you grow and succeed.