Workforce Supervisor

Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor !

What You Will Do:

• Lead highly motivated and high‑performing workforce management teams, leveraging extensive experience in scheduling, forecasting, capacity planning, and real‑time workforce management.
• Foster and establish relationships with operational leaders, specifically managers and team leads.
• Spearhead real‑time strategies, encompassing skilling and shrinkage utilization, and collaborate with operations to influence representative behaviors, particularly in the context of call handling.
• Provide a daily comprehensive wrap‑up to the leadership team, incorporating key indicators such as call drivers, handle time, forecast comparisons, day‑of‑week analyses, absenteeism trends, and other unique behaviors and drivers...